PhishER: The Streamlined Lifeline for Cybersecurity Operations in Modern Organizations

Redefining Phishing Emergency Response with Artificial Intelligence and Automated Workflow.


Ease of Use
Customer Support
Value for Money
Overall Rating

Innovative Response to Email Threats

In the vast expanse of cybersecurity threats, phishing emails continue to be a persistent concern for organizations worldwide. Enter PhishER, a product from KnowBe4, the provider of the world’s largest security awareness training and simulated phishing platform. PhishER functions as the digital equivalent of an emergency room for phishing threats, processing, prioritizing, and responding to user-reported messages.

Simplicity and Efficiency: An Unmatched Duo

PhishER’s user-friendly web-based platform simplifies the complex tasks involved in phishing threat management. It facilitates streamlined processes for sorting, analyzing, and managing a high volume of emails swiftly. By automatically handling 90% of reported emails that aren’t threats, the software significantly reduces the burden on InfoSec and Security Operations teams, allowing them to focus on the most critical threats.

Unique Features that Drive Proactive Cybersecurity

PhishER offers several unique features that set it apart from traditional cybersecurity platforms.

  • PhishER Processes: This feature categorizes emails based on rules, tags, and actions, simplifying threat detection and response.
  • PhishML: PhishER’s proprietary machine-learning module analyzes messages and generates confidence values for tagging messages, thereby enhancing accuracy and efficiency.
  • PhishRIP: This function enables easy identification and quarantine of suspicious messages across the organization’s mailboxes, minimizing the spread of potential threats.
  • PhishFlip: Perhaps one of the most innovative features, PhishFlip transforms defanged phishing emails into training opportunities, converting threats into learning experiences for enhancing security awareness.
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Transparency and Ownership

KnowBe4 practices radical transparency and encourages extreme ownership at all levels of the company. This culture fosters a sense of responsibility and trust, translating into superior product performance and customer satisfaction.

Competitive Pricing

PhishER’s pricing model is designed with scalability in mind, making it a cost-effective solution for organizations of varying sizes. The price per seat decreases significantly as the number of users increases, providing a more affordable solution for larger enterprises.

Media and Community Support

KnowBe4 also offers a range of resources, including official videos and screenshots that provide an in-depth look at PhishER’s features. The PhishER community is an added advantage, offering a platform for users to share experiences, tips, and advice.

Verdict: A Reliable Ally in Your Cybersecurity Arsenal

While some users have reported occasional issues with the AI miscategorizing emails and a slightly steep learning curve for the interface, PhishER’s strength lies in its innovation, simplicity, and efficiency.


With its powerful features, competitive pricing, and strong community support, PhishER emerges as a strong ally for any organization seeking a proactive, AI-driven approach to managing phishing threats. Its emphasis on converting threats into training opportunities further emphasizes KnowBe4’s commitment to fostering a robust security culture within organizations.

In a rapidly digitalizing world where cyber threats evolve every day, PhishER stands as a reliable solution that helps security teams focus on what matters most – keeping the organization safe.

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